Privacy Policy

Introduction

Our privacy and cookie policy tells you how we collect and process data received from you on our site and when we work with you as a customer or service provider. For job applicants and talent pool candidates, see our recruitment privacy policy. If you have any comments on this policy, please email them to info@fullfatthings.com.

Who We Are

Data Protection laws require us to provide our details, we're a 'data controller' of the information you provide us while using our website.

• Our site address is www.fullfatthings.com
• Our company name is Full Fat Things Limited
• Our address is 27 Old Gloucester St, Holborn, London WC1N 3AX
• Our company registration number is 07144453

What we may collect

We may collect and process the following data about you:

• Information you put into forms or surveys on our site at any time
• A record of any correspondence between us
• Details of your visits to our site and the resources you use
• Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers
• Contact information, including name, e-mail address and telephone number, to enable to communicate effectively with our service users.
• Names and email addresses to create accounts with our project management and team collaboration software providers, when we work with you.

Information we do not collect

We do not intentionally collect sensitive personal information, such as trade union membership, genetic data, health information, or religious information. If you store any sensitive personal information on our servers, you are consenting to our storage of that information on our servers, which are based in the EU.

Full Fat Things doesn't knowingly collect information from or provide any services to children under 13.

Bases for using your data

Under GDPR we'll ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We'll only process your personal data where it's necessary for any of the following bases:

• for the performance of a contract to which you're a party or in order to take steps at the request of you prior to entering into a contract
• for compliance with a legal obligation to which we're subject;
• to protect the vital interests of you or someone else;
• for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
• for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Cookies

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.

The site uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser.

By blocking or deleting cookies you may not be able to take full advantage of the site.

Our cookies will be used for:

Essential session management

• creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;
• recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
• recognising if a visitor to the site is registered with us in any way;
• we may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.

Functionality

• customising elements of the promotional layout and/or content of the pages of the site.

Performance and measurement

collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users.

How we use what we collect

We use information about you to:

• present site content effectively to you.
• provide information, products and services that you request, or (with your consent) which we think may interest you.
• carry out our contracts with you.
• allow you to use our interactive services if you want to.
• tell you our charges.
• tell you about other goods and services that might interest you. We'll also let other people do this, and we (or they) may contact you.

If you're already our customer, we'll only contact you electronically about things similar to what was previously sold to you.

If you're a new customer, you'll only be contacted if you agree to it.

If you don't want to be contacted for marketing purposes, please tick the relevant box that you'll find on screen.

In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section, you can let us know at any time by contacting us at info@fullfatthings.com, and we'll delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible services to you.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we'll be limited in the services we can provide you if you don’t provide your personal data in these cases.

Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). By giving us your personal data, you agree to this arrangement. We'll do what we reasonably can to keep your data secure.

We only keep your personal data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it. In any event, we'll conduct a regular review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

Disclosing your information

We're allowed to disclose your information in the following cases:

• If we want to sell our business, or our company, we can disclose it to the potential buyer.
• We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.
• We can exchange information with others to protect against fraud or credit risks. We may contract with third parties to supply services to you on our behalf. These may include search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that may have access to your information:
  • Atlassian - project management and team collaboration software
  • Backblaze and Crashplan - backup services
  • Dyke Yaxley - financial services
  • ERS Consultancy - quality management consultants
  • Google - website analytics and remarketing, e-mail, calendar and document management
  • Go To Meeting - online meeting software & video conferencing
  • Hetzner & Amazon AWS - website hosting
  • Hubspot - marketing services
  • Innovation Visual - marketing services
  • Manatal - applicant tracking system and career pages
  • Pipedrive - CRM software
  • Slack - team collaboration software
  • Tiro Partners, Lux & Arbor, Spiral Orb & Reason Factory - technical services
  • Xero - accounting software
  • Zoom.us - online meeting software & video conferencing

Where any of your data is required for such a purpose, we'll take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

Your rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at info@fullfatthings.com.

Under the GDPR, you have the right to:

• request access to, deletion of or correction of, your personal data held by us at no cost to you;
• request that your personal data be transferred to another person (data portability);
• be informed of what data processing is taking place;
• restrict processing;
• to object to the processing of your personal data; and
• complain to a supervisory authority.

You also have rights with respect to automated decision-making and profiling as set out below.

Links to other sites

Please note that our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any websites before providing any data to them.

Changes

If we change our Privacy Policy, we'll post the changes on this page. If we decide to, we may also email you.

Automated Decision-Making & Profiling

If we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

This right doesn't apply in the following circumstances:

• the decision is necessary for the entry into, or performance of, a contract between you and us;
• the decision is authorised by law; or
• you have given you explicit consent.

Where we use your personal data for profiling purposes, we'll make sure that:

• clear information explaining the profiling will be provided, including its significance and the likely consequences;
• appropriate mathematical or statistical procedures will be used;
• technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
• all personal data processed for profiling purposes shall be secured to prevent discriminatory effects arising out of profiling.

Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact info@fullfatthings.com.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Version 2.8 - 19th February 2023