Peer 1 know hosting inside and out and host enormous web properties such as Wordpress.com. Peer 1 wanted a new experience for managing hosting where customers could serve themselves through an easy to use centralised control panel with comprehensive back-end automation to ensure rapid deployment.

As a Peer 1 customer, Full Fat Things understood the wide range of skills needed from user experience and design to integrating with a vast number of systems and processes, and selling hosting on line, that building a self service portal for customers required.

The shopping cart alone has vast complexity built in because of the wide range of product configuration that hosting options offer.

As hosting customers we knew the pain points around managing hosting and we knew that hosting companies typically use disparate systems to provide their service to customers. We worked with Peer 1 to define a single self service product that could sell, upgrade, manage and provision customer hosting solutions.

This included:
 

• Define user experience to allow customers to manage all their Peer 1 products and services in one place
• Translate the overall Peer 1 service into one comprehensive platform
• Build a self service portal that uses Peer 1’s internal systems
• Designing the architecture for the portal product
• Supporting the rapid and flexible deployment process
• Mixing commerce with support and management for a complete customer service experience
• Drupal powering the portal
• EmberJS powering the cart to create a multi-page solution builder