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The challenge

Wolters Kluwer's goal was to simplify the customer journey in accessing their suite of products. They wanted to refresh their products into one technology platform and move to a model where their customers can access their products across multiple devices. 

Wolters Kluwer owned a collection of platforms that supported their product portfolio and wished to create new products for their markets from their vast content base. They were specifically interested in entitlement, authentication and customer self-management.

Our approach

Our first actions with Wolters Kluwer was to meet with the executive team and gain a better understanding of their products and business operations. 

Full Fat Things initially gained the trust and understanding of the Wolters Kluwer executive team by meeting with product and IT stakeholders to map out business operations. We found what their current business processes were and what their requirements would be in the future. Their internal system maps were used to support the move to digital by ensuring the new build integrated directly with the right systems and supported their customers, wherever they are.

Product specific consulting deepened our knowledge of each area before each individual projects were started.

The first step was to remove legacy software. It was becoming expensive to maintain and hindered their product growth. Wolters Kluwer wanted to reinvigorate their technology and create a more efficient content management system, so modernising their software had to come first.

We migrated data from SAP, Broadvision, NXT, Documentum, and even legacy content stores based in Revision Control System (RCS). Wolters Kluwer now has the option to build their own content in a ‘shopping cart’ approach. Staff can select a number of categories, or libraries of information and tools, to sell content to their target market. Drupal enables this content management using their regular concepts.

Find out more about our software and website development for the publishing industry.


The single sign-on system and digital back-office

Using Laravel with SimpleSAMLphp, we built an identity and entitlement (or licence) framework to handle subscriber access in a digital back-office. By integrating with Drupal, finance and contract systems it meant customers needed only one account to access all their product subscriptions.

This system also enabled newsletters to flow to Mailchimp from multiple Drupal content streams. It powered user reporting and kept private user data away from Drupal, where Umpire, the single sign-on system we built, federated customers for other organisations.